Can I get compensation for a ruined trip?
April 16, 2024 | 40,00 EUR | answered by Oliver Breitwieser
Dear lawyer,
I am writing to you today because I recently booked a trip during my vacation that unfortunately went completely wrong. I booked a guided hike through a national park that I had been planning for a long time and was really looking forward to. Unfortunately, the trip was cancelled at short notice because the guide did not show up.
This not only disappointed me greatly, but also cost me a lot of money, as I had paid in advance for the tour. Now I am wondering if I can get compensation for this botched trip. I feel cheated out of my money and would like to know if there are any legal options to get my money back or at least receive compensation.
I am aware that it can be difficult to enforce one's rights in such cases, but I would like to know if there are any other options to receive compensation. I hope you can help me in this matter and advise me on the best steps to take in order to get my money back.
Thank you in advance for your help.
Yours sincerely,
Benjamin Schenkenberg
Dear Mr. Schenkenberg,
Thank you for your inquiry regarding the failed excursion during your vacation. I am sorry to hear that your planned trip was canceled and that you were disappointed as a result. In such cases, it is understandable that you may feel cheated out of your money and look for legal options to seek compensation.
First and foremost, it is important to know that as a consumer, you are entitled to a refund of the amount already paid if the service was not provided. In your case, the hiking trip was canceled because the guide did not show up, which means that the organizer did not fulfill their contractual obligations. Therefore, you have the right to a refund of the amount paid.
Additionally, you may also be entitled to compensation for lost holiday enjoyment and inconvenience caused. However, this will depend on the specific circumstances and may vary from case to case. It would be advisable to gather all relevant documents and communications with the organizer to support your claims.
To get your money back and potentially receive compensation, I recommend that you first notify the organizer in writing of your withdrawal from the contract and request a refund of the amount paid. If the organizer does not respond or refuses, you may consider taking legal action.
In such cases, it may be helpful to consult a lawyer specializing in travel law who can assist you in enforcing your rights. A lawyer can help you defend your rights, review the facts, and if necessary, take legal action to obtain appropriate compensation.
I hope my information has been helpful to you, and I wish you success in asserting your claims. If you have any further questions or need legal assistance, I am at your disposal.
Sincerely,
Oliver Breitwieser
Travel Law Attorney
