What are my rights if my luggage gets lost during the flight?
December 3, 2023 | 30,00 EUR | answered by Fred Kock
Dear lawyer,
My name is Petra Schmidt and I recently took a vacation trip by plane. Unfortunately, my luggage was lost on the flight and I am now faced with the problem of not knowing what rights I have in this situation.
My luggage contains important personal items, clothing, and other things that are very important to me on vacation. The loss of my luggage has not only caused me inconvenience, but also financial and emotional stress.
I am worried that I will not receive any compensation or replacement services and I wonder if the airline is liable for the loss of my luggage. Are there any legal regulations that protect me as a passenger in such cases? What steps should I take to retrieve my lost luggage or receive appropriate compensation?
I would be very grateful if you could provide me with information on what rights I have as a passenger when my luggage is lost on a flight. I hope for your support and wish for a quick and effective solution to my problem.
Sincerely,
Petra Schmidt
Dear Mrs. Schmidt,
I fully understand that the loss of your luggage on your vacation trip is a very frustrating situation that is causing you inconvenience and stress. It is important to know that passengers have certain rights in such cases that protect them and grant them claims for compensation or replacement services.
Generally, airlines are liable for the loss or damage of luggage during a flight. This applies to both domestic and international flights. There are legal regulations that govern this liability and ensure that passengers are adequately compensated.
According to the provisions of the Montreal Convention, as a passenger you can claim compensation of up to 1,131 Special Drawing Rights (approximately 1,400 euros) for the loss or damage of your luggage. If the value of your luggage exceeds this amount, you may be entitled to higher compensation, but you should ensure that you can prove the value of your luggage.
To retrieve your lost luggage or receive adequate compensation, you should first report the incident to the airline. This should ideally be done at the airport directly upon your arrival. You will need to fill out a loss report and provide all relevant information about your luggage and the incident. Keep all documents that can prove the value of your luggage, such as purchase receipts.
It is advisable to also contact the consumer protection agency or a travel law attorney to assess your legal claims and assist you in communicating with the airline. An attorney can help you assert your claims and ensure that you receive adequate compensation.
I hope that this information helps you clarify your situation and find a solution to your problem. Do not hesitate to contact me if you have any further questions or need legal assistance.
Sincerely,
Fred Kock, Attorney
